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Workanova

2014

Year of Foundation

10+

Supported Languages

Workanova is a provider of top-tier customer support solutions for the iGaming industry. Services include live chat, email, ticket support, player retention, inbound/outbound calls, delivering exceptional service, and increasing player satisfaction and loyalty, tailored to each customer’s needs.

About Workanova

  • Advanced Customer Support Services
  • Focused on Teams Scalability and Flexibility
  • Comprehensive Infrastructure and Technology for Call Centers
  • Multilingual Customer Support Services
  • Quality Assurance and Performance Monitoring

Workanova Services and Functionality

Workanova focuses on building operational customer support units for its partners including iGaming industry:

  • Providing the infrastructure and technology for call center
  • Hiring and training multilingual customer support staff.
  • Managing customer interactions via various channels (chat, email, ticket handling, inbound and outbound calls)
  • Addressing customer concerns and resolving issues
  • Providing product information and support
  • Quality assurance and performance monitoring.

Workanova Benefits for Casino Operators

Partnering with Workanova, NuxGame clients can get a wide range of advantages:

  • Focus on scalability and flexibility. Workanova tailors teams to client needs, meeting varying support demands.
  • High scalability. Easily adjust your customer support team size based on seasonal demands.
  • Multilingual reach. Workanova’s multilingual capabilities can help reach a wider audience of players globally.
  • Reduced costs. Potentially benefit from lower operational costs than in-house call centers.
  • Focus on core business. Casino operators can free up resources to focus on core business activities like game development and marketing.
  • Improved customer experience. Offer timely and efficient support to your players.
  • Expertise in iGaming. Workanova might offer staff with knowledge specific to the iGaming industry, ensuring better customer service
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