Workanova

Workanova Services and Functionality

Workanova focuses on building operational customer support units for its partners including iGaming industry:

• Providing the infrastructure and technology for call center
• Hiring and training multilingual customer support staff.
• Managing customer interactions via various channels (chat, email, ticket handling, inbound and outbound calls)
• Addressing customer concerns and resolving issues
• Providing product information and support
• Quality assurance and performance monitoring.

Workanova Benefits for Casino Operators

Partnering with Workanova, NuxGame clients can get a wide range of advantages:

• Focus on scalability and flexibility. Workanova tailors teams to client needs, meeting varying support demands.
• High scalability. Easily adjust your customer support team size based on seasonal demands.
• Multilingual reach. Workanova’s multilingual capabilities can help reach a wider audience of players globally.
• Reduced costs. Potentially benefit from lower operational costs than in-house call centers.
• Focus on core business. Casino operators can free up resources to focus on core business activities like game development and marketing.
• Improved customer experience. Offer timely and efficient support to your players.
• Expertise in iGaming. Workanova might offer staff with knowledge specific to the iGaming industry, ensuring better customer service